Utility Cutoff Prevention/Restoration
Utility Cutoff Prevention/Restoration
Utility Cutoff Prevention and Utility Restoration
Sometimes people on limited incomes must make hard choices when it comes to paying the rent, buying food for their families, or paying their utility bills. MUM can provide financial assistance including seeking additional funding from other public agencies to help those who are struggling to pay their utility payments.
Appointment Required:
MUM offers financial assistance to individuals facing utility disconnection by appointment only. Please review the requirements to apply for this program. If you meet all the requirements listed below, please call our office at 301-929-8675 on Tuesday - Thursday from 9am - 4pm or use this form to make an appointment.
Qualifications for Utility assistance:
- You must live in one of these zip codes: 20853, 20895, 20896, 20901, 20902, 20906, 20910, and 20912
- We urge all applicants to first apply to DHHS for their Utility Assistance Programs (OHEP and EUSP) prior to making an appointment with MUM. This puts a 55 day hold on your account. If you have a shut-off notice within two weeks, you should also call the supplier to get on a payment plan while your application is being processed.
- You must have a “Final Notice to Disconnect/Termination” with a shut-off date
- You must show proof of Identity (ID or passport)
- You must show proof of Income for 6 months for all people in the household over the age of 18, such as Pay stubs, Letter from employer, Offer Letter for new employment, Social Security Benefits Letter, Disability Benefits letter or Unemployment Benefits letter, HOC voucher, etc.
Note: Emergency Financial assistance, for any service, is limited to once every 12 months and three times in a lifetime.
How to Request an Appointment
To schedule an appointment to apply for assistance, call MUM’s office at (301-929-8675) on Tuesday through Thursday from 9 am to 4 pm, or submit your contact information here